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Here at The Surfboard Warehouse, Inc. we pride ourselves on getting you our customers the right gear! If you are unhappy with your product for any reason we will we will gladly accept ANY Returns or Exchanges assuming that ALL of the following guidelines are met.
You MUST contact us PRIOR to returning ANY items and we'll email you an RA from. (Return Authorization From) NO REFUNDS/EXCHANGES will be issued if a product is returned with out an RA from. Further more your RA number MUST be written on the OUTSIDE of the package, failure to do so WILL RESULT IN YOUR RETURN BEING REFUSED. PLEASE NOTE: NO RETURN WILL BE ACCEPTED WITHOUT AN RA FORM. This is simply because we receive a lot of returns/exchanges and would not be able to stay organized without an attached RA.
All returns and exchanges must be made within 30 days of your purchasedate. Items must be unused/unopened and in the same condition they werein when you received them. We have the right to examine any returnedproducts and determine whether or not to issue a refund. Shipping charges for returning non-defective items are not covered by TheSurfboard Warehouse. There will be a 15% restocking fee on all returns. Exchanges/Returns will be done on a case-by-case basis. All refused packages will be charged the 15% restocking fee PLUS return shipping charges.
We arenot responsible for returns or exchanges that get lost in the mail either from you or our warehouse. If you want to insure delivery of your return, then that is your decision, however, we will not be responsible for returned items that do not get back to our warehouse.
Gift Cards are Non-Refundable/Returnable/Exchangeable
Surfboards are Non-Returnable/Exchangeable
Used Finatic™ Fin Purchases are Non-Returnable/Exchangeable
Unfortunately, becausewe DO NOT have your surfboard in front of us we CAN NOT guarantee aspecific surfboard bag will fit your surfboard. The measurements on thebottom of your surfboard may not be accurate and seems may run slightly different from bag to bag. We will give advice on which bag should fit,but unfortunately there is NO GUARANTEE that a specific bag will fityour board. Therefor, return shipping is NOT covered if your surfboarddoes not fit in a particular bag. The ONLY situation where returnshipping MAY be covered by The Surfboard Warehouse, Inc. is on defectivemerchandise, but this is on a case by case basis. In the event anytransaction should be refunded AFTER 90 days, you hereby agree to receive the refund in the form of a check as our merchant servicespolicies do not allow a refund to take place VIA a credit card after 90days.
Please contact us at Service@TheSurfboardWarehouse.com or call us at813.436.0484 or use our Live Chat for any other questions you may haveregarding returns and exchanges.